Common reasons a check fails
Blurry or low-quality document images
An expired ID
A name mismatch between your ID and your account details
Trying again
If you need a new verification link, get in touch with our support team and we'll send one through.
When you try again, please make sure:
You use good lighting and a plain background
The full document is in frame, with no cut-off edges
There's no glare or shadows on the ID
Your selfie is taken in a well-lit area
Still not working?
If verification keeps failing, please reach out to us on Live chat so we can assist.